Privacy policy

Controller and contact

The controller is Mateusz Tonkowicz MatechCode Engineering, ul. Żeromskiego 16/2, 67-100 Nowa Sól, Poland; NIP 9252029290, REGON 081242415. Contact: support@matechcode.com. Security issues: security@matechcode.com.

Purchases, licences and support

For an order, we process your name, email, supplied company details, offer, quantity, billing country, amount, currency, payment references and the status of the order, delivery and refunds. We keep the accepted terms, statements, language and acceptance time. Information needed for purchase and activation is required to fulfil the agreement; without it we cannot deliver a licence. A purchase does not subscribe you to a newsletter or enable website analytics.

The licensing server receives your key during activation, activation and device identifiers, software version, entitlements and timestamps. It handles device limits, offline confirmation renewal, device release and revocation. Evaluation also records its start and usage of operation, data and export limits, so that reinstalling does not start another free period. Deleted documents are not sent to the server. Full filenames and paths are not part of ordinary activation or update checks.

Support processes your message, contact details and technical information you submit. In-app diagnostics are optional: the application explains the scope and asks for confirmation each time. Do not send passwords, full licence keys or confidential file contents. Erasure reports stay locally unless you choose to share them, for example with support.

Orders, licensing and contractual support rely on performance of the agreement (GDPR Article 6(1)(b)); required accounting relies on legal obligations (c). Service security, abuse prevention and legal claims rely on legitimate interests (f). Optional diagnostics, analytics and launch notifications rely on consent (a), which you may withdraw.

Providers and data flows

• Hostinger hosts the website and domain email, including delivery of keys.
• OVHcloud hosts the public API. The licensing and order database runs on MatechCode infrastructure, with encrypted recovery backups.
• Stripe and Link handle Managed Payments transactions and related documents under their own terms and roles. Card details are entered at the payment provider; MatechCode does not store full card numbers or CVC codes.
• The OpenAI API assists server monitoring using a limited set of technical signals and statistics. Direct customer identifiers and secrets are masked before transmission. This does not transmit files selected for erasure or complete diagnostic reports.
• inFakt provides MatechCode accounting and may receive necessary accounting documents, depending on how the payment provider documents the transaction.
• Microsoft Clarity is used only on the website with separate consent. It is not analytics running inside MindVaultEraser™.

We do not sell customer data. Competent authorities or advisers handling a particular matter may receive necessary information. International providers may also process data outside the EEA. The safeguards depend on the service and location, including adequacy decisions or standard contractual clauses. You may request information about the transfer basis and how to obtain a copy of the safeguards. We do not claim all data remains exclusively in Poland.

Provider information: https://www.hostinger.com/legal/privacy-policy, https://www.ovhcloud.com/en/personal-data-protection/, https://stripe.com/privacy, https://www.infakt.pl/polityka-prywatnosci/, https://privacy.microsoft.com/privacystatement, https://openai.com/policies/data-processing-addendum/.

Retention

• Active licence and key records: while you have a right to use the software, including after the update package ends, to support reactivation. Afterwards, only as necessary for accounting and legal claims.
• Order documents, statements and refunds: until settlement and the applicable limitation period end. Tax records are kept for the statutory period; suspension or interruption of that period may extend retention. Discontinuing sale of a version does not justify indefinite retention.
• Support and diagnostics: until resolution and for up to 12 further months to connect follow-up reports and assess a fix. Records needed for a specific dispute remain until its resolution or the relevant limitation period ends.
• Ordinary connection security logs: up to 90 days. Records of an identified incident may be kept longer for investigation and claims.
• Evaluation usage records: up to 24 months after evaluation ends, to prevent repeated use of the same offer, limited to the necessary device identifier, status and usage counters.
• Backups are a separate recovery layer with rotation: up to 30 daily and 12 monthly copies for the licensing database, and 30 copies for API state. They are not used for routine customer service. Following a restore, we reapply completed deletion or restriction requests.

At the end of these periods, data must be deleted or anonymised after checking whether further retention is legally required. You manage local reports and history in the application; we do not remotely delete your downloaded files.

Website, basket and analytics

Your browser may store the selected offer and quantity, language, analytics choice and a random identifier used to resume checkout. The basket does not store card data. The server determines payments and entitlements, not information edited in the browser. Clearing browser storage may remove the local basket; it does not cancel a paid order or licence.

Clarity starts only with consent and may record visited pages, clicks, scrolling and device information. Form fields are masked and advertising measurement is disabled. Ordinary session recordings are retained for 30 days; labelled or favourited sessions, heatmaps and click data for up to 9 months. The analytics choice is stored locally for up to 180 days and can be changed under Privacy settings.

The separate launch signup covers a signup confirmation and one launch email. The address is deleted once the signup is fulfilled, no later than 30 days after launch, or earlier when consent is withdrawn. This is not an ongoing newsletter.

Your rights

You may request access, correction, deletion, restriction and, where applicable, portability, and object to processing based on legitimate interests. You can withdraw consent without affecting earlier lawful processing. You can complain to the President of Poland's UODO or the competent supervisory authority. Write to support@matechcode.com with information that identifies the matter, without sending a password or full key. We may request proportionate identity verification. Legal obligations may prevent deletion of some records.

Automatic payment or licence checks are not credit scoring. If the system incorrectly denies access, you may request an explanation and human review.