MatechCode / Help
Help
Installation, licensing and support for MindVaultEraser™.
Reinstall the app
A new Windows installation does not mean a new purchase. Download the shared installer and activate your existing key.
Download and reinstall ↗Key or device limit
Cannot find your key, cannot access the old installation, or reached the device limit? Contact us from the purchase email address and include your order number. Do not send the full key.
licenses@matechcode.com ↗Technical issue
In the app, use Report next to an error in the Event log. You can review the data before sending. Alternatively, email us with the app build, Windows version and the error message.
support@matechcode.com ↗Order or payment
Need help with delivery, payment or a refund? Include your order number. Never send card details or passwords.
orders@matechcode.com ↗Updates and local files
You can continue using a version covered by your license. The latest installer on this page may fall outside your updates period. Email licenses@matechcode.com with your order number so we can help you obtain the appropriate release. Downloading again does not renew your updates period.
No. Reports, history and settings are stored locally. Restore them from your own backup. Downloading the installer and activating your key restores access to the application, not files removed when formatting your computer.
Security reports: security@matechcode.com